TERMS & CONDITIONS
Last updated: 19th September 2026
Welcome to Myburgh & Co. These Terms and Conditions apply when you access our website, create an account or purchase products from us. By using this website or placing an order, you agree to these Terms and Conditions.
This website is operated by Myburgh & Co Pty Ltd, ABN 99 697 889 919. In these Terms, “we”, “us” and “our” refer to Myburgh & Co.
1. Eligibility
You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order through this website. You are responsible for ensuring that the information you provide is accurate and complete.
2. Product Information
We take reasonable care to ensure that product descriptions, ingredients, images and prices are accurate. Packaging, colours and product appearance may vary slightly from images displayed on different screens. Product availability and formulations may change without notice.
Products marked “Coming Soon”, “Out of Stock” or otherwise unavailable cannot be supplied until stock becomes available. Displaying a product on our website does not guarantee its availability.
3. Skincare Information
Our products are cosmetic skincare products and are not intended to diagnose, treat, cure or prevent any medical condition. Information on this website is general in nature and is not medical advice.
Individual results may vary. Please review the ingredient list and directions before use. Patch testing is recommended before introducing a new product. Discontinue use if irritation occurs and seek advice from a qualified health professional when appropriate. Keep products out of reach of children and use them only as directed.
4. Prices
Unless stated otherwise, prices are shown in Australian dollars and include GST where applicable. Delivery charges and any other applicable costs will be displayed before you complete checkout.
We may change prices, promotions and product availability at any time. Changes will not affect orders already accepted by us.
5. Orders
Placing an order is an offer to purchase products from us. An automated order confirmation acknowledges that we received your order but does not necessarily mean that it has been accepted.
We may decline or cancel an order before dispatch where reasonably necessary, including when a product is unavailable, payment cannot be authorised, an incorrect price or description was displayed, or we reasonably suspect fraud or misuse. If we cancel an order after payment has been received, we will refund the relevant amount.
6. Payments
Payments are processed securely through PayPal or Stripe. Your use of either payment service may also be subject to that provider’s terms and privacy practices.
You confirm that you are authorised to use the selected payment method. We are not responsible for delays caused by a payment provider declining or reviewing a transaction.
7. Shipping and Delivery
We currently deliver within Australia using Australia Post Express Post. Shipping charges and estimated delivery timeframes are displayed during checkout or in our Delivery and Shipping Policy.
Orders placed before 11:00am AEST, Monday to Friday, will ordinarily be picked, packed and dispatched on the same business day. Orders placed at or after 11:00am AEST will ordinarily be dispatched on the following business day.
Orders placed on weekends or Queensland public holidays will ordinarily be dispatched on the next Queensland business day. These dispatch timeframes apply to products that are in stock.
Delivery estimates are provided as a guide and may be affected by the destination, Australia Post’s delivery network, weather, public holidays, peak periods or other circumstances outside our reasonable control. Express Post does not guarantee next-business-day delivery to every Australian address.
You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered the packing or dispatch process.
8. Returns and Consumer Guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a refund, replacement or another remedy if a product is faulty, unsafe, not of acceptable quality, does not match its description or is not fit for a disclosed purpose.
Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified.
Change-of-mind returns, where offered, are governed by our Returns Policy. Hygiene-related conditions may apply to change-of-mind returns of opened skincare products, but these conditions do not limit your rights where a product fails to meet a consumer guarantee.
To request assistance, contact us at sales@myburghco.com with your order number and details of the issue.
9. Promotions and Discount Codes
Promotions and discount codes are subject to their stated conditions, availability and expiry dates. Unless expressly stated otherwise, discounts cannot be combined, exchanged for cash or applied retrospectively.
10. Website Use
You must not:
- use the website for an unlawful or fraudulent purpose;
- interfere with the security or operation of the website;
- introduce malicious software or attempt unauthorised access;
- copy or commercially exploit website content without permission; or
- provide false, misleading or deceptive information.
11. Intellectual Property
The Myburgh & Co name, logos, product names, packaging, photographs, graphics, website design and written content are owned by or licensed to us. You may view the website for personal shopping purposes, but you must not reproduce, distribute, modify or commercially use our content without written permission.
12. Third-Party Services and Links
Our website may use or link to third-party services, including payment, delivery and social-media providers. We do not control third-party websites and are not responsible for their content, availability or privacy practices.
13. Liability
To the maximum extent permitted by law, we are not liable for loss caused by misuse of a product, failure to follow directions, an undisclosed allergy or sensitivity, unauthorised access to your account, or events outside our reasonable control.
Where liability cannot lawfully be excluded, our liability remains subject to all rights and remedies available under applicable law, including the Australian Consumer Law.
14. Privacy Policy
Myburgh & Co Pty Ltd respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, create an account, subscribe to our newsletter, contact us or purchase our products.
14.1 Personal Information We Collect
Depending on how you interact with us, we may collect:
- your name, email address, telephone number and delivery or billing address;
- account details, preferences and login information;
- order details, purchase history, returns and customer-service communications;
- payment and transaction information;
- newsletter subscriptions and marketing preferences;
- competition, survey or promotional responses;
- information you provide when contacting us; and
- technical information such as your IP address, browser, device, website activity and cookie data.
Payments are processed through PayPal or Stripe. We generally do not directly receive or store your complete payment-card details.
14.2 How We Collect Information
We generally collect personal information directly from you when you place an order, create an account, complete a form, subscribe to marketing, communicate with us or otherwise use our website. We may also receive information from service providers involved in payments, deliveries, website operation, analytics, fraud prevention and customer support.
14.3 How We Use Personal Information
We may use personal information to:
- process payments, fulfil orders and arrange delivery;
- create and manage customer accounts;
- provide customer service and respond to enquiries;
- manage returns, refunds, complaints and warranty claims;
- send order confirmations, delivery updates and other service messages;
- send marketing communications where you have consented or where otherwise permitted by law;
- personalise and improve our products, website and customer experience;
- conduct analytics and understand how our website is used;
- detect or prevent fraud, misuse and security threats;
- maintain business, accounting and taxation records; and
- comply with legal and regulatory obligations.
14.4 Cookies and Website Technologies
Our website may use cookies and similar technologies to operate the website, remember your preferences, maintain your shopping cart, understand website activity, improve performance and support relevant marketing.
You can manage cookies through our cookie settings or your browser. Disabling some cookies may affect certain website functions.
14.5 Marketing Communications
If you subscribe to our newsletter or agree to receive marketing, we may send you information about products, launches, promotions and company news.
You may unsubscribe at any time by using the unsubscribe link in an email or contacting us at sales@myburghco.com. We may still send non-marketing messages relating to your account or orders.
14.6 Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- payment providers, including PayPal and Stripe;
- delivery and logistics providers, including Australia Post;
- website hosting, ecommerce, email, analytics, security and technology providers;
- professional advisers such as accountants, insurers and legal advisers;
- government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; and
- a purchaser or adviser involved in a proposed sale, merger or restructuring of our business, subject to appropriate confidentiality protections.
We do not sell or rent personal information to third parties.
14.7 Overseas Processing
Some service providers may store or process personal information outside Australia, including in the United States and other countries in which their systems, related companies or service providers operate. Where applicable, we take reasonable steps to ensure that overseas handling of personal information is consistent with applicable Australian privacy requirements.
14.8 Security and Retention
We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no online system or transmission is completely secure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy and to satisfy legal, accounting, taxation and dispute-resolution requirements.
When information is no longer required, we take reasonable steps to delete it or permanently de-identify it, unless the law requires it to be retained.
14.9 Access and Correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Please contact us using the details below. We may need to verify your identity before processing a request. Where permitted by law, limited exceptions may apply.
14.10 Privacy Complaints
If you have a privacy concern or complaint, please contact us and provide enough information for us to investigate. We will acknowledge and respond to your complaint within a reasonable period.
If you are not satisfied with our response and the Privacy Act 1988 applies, you may contact the Office of the Australian Information Commissioner through www.oaic.gov.au.
14.11 Privacy Contact
Myburgh & Co Pty Ltd
ABN: 99 697 889 919
PO Box 777, Runaway Bay, QLD 4216, Australia
Email: sales@myburghco.com
14.12 Changes to This Privacy Policy
We may update this Privacy Policy when our information-handling practices, service providers or legal obligations change. The current version will be published on this page with the updated effective date.
15. Changes to These Terms
We may update these Terms from time to time. The current version will be published on this page with its effective date. The Terms applying to an order are those in effect when the order is placed.
16. Governing Law
These Terms are governed by the laws of Queensland, Australia. The parties submit to the courts having jurisdiction in Queensland, subject to any rights you have under applicable consumer law.
17. Contact Us
Myburgh & Co Pty Ltd
ABN: 99 697 889 919
PO Box 777, Runaway Bay, QLD 4216, Australia
Email: sales@myburghco.com
Website: myburghco.com